“The first time a client or an upper-level manager has contact with an intern is often through e-mail. The recipient of an e-mail can learn so much about the sender by the way the message is written. From one simple e-mail, a recipient can tell if the intern pays attention to details, values the company’s image and cares about his or her responsibilities. In addition, the intern’s tone and professionalism is interpreted when reading an e-mail.”