“The first time a client or an upper-level manager has contact with an intern is often through e-mail. The recipient of an e-mail can learn so much about the sender by the way the message is written. From one simple e-mail, a recipient can tell if the intern pays attention to details, values the company’s image and cares about his or her responsibilities. In addition, the intern’s tone and professionalism is interpreted when reading an e-mail.”
“Learn to speak and write clearly, concisely and, most importantly, with passion. And never forget to shut up and listen.
Great advice from Michael Lazerow at Offbeat Advice I Wish I Was Given in School
This article has good info about increasing empathy in our professional and personal lives: